These Terms of Service (“Terms”) apply to your access to and use of the website located at maisyrailing.com, including any related pages, online forms, quote requests, product information, shopping features, resources, guides, dealer or contractor materials, communications, and other online services provided by Maisy Railing (“Maisy Railing,” “we,” “our,” or “us”).
By accessing or using our website, submitting a quote request, placing an order, contacting us, downloading resources, or otherwise interacting with our services, you agree to these Terms. If you do not agree to these Terms, do not access or use our website or services.
These Terms may be supplemented by additional terms, policies, product warranties, installation instructions, return policies, shipping policies, dealer agreements, contractor agreements, or other written agreements. If there is a conflict between these Terms and a separate written agreement signed by Maisy Railing, the signed agreement will control for the subject matter covered by that agreement.
Questions about these Terms may be sent to:
Maisy Railing
Email: info@maisyrailing.com
Phone: (509) 992-2312
Locations:
3220 118th Ave SE, Ste 105, Bellevue, WA 98005
3390 W. Hayden Ave., Hayden, ID 83835
You must be at least 18 years old to use our website, place an order, submit a quote request, or otherwise purchase products from us.
If you use our website or services on behalf of a company, contractor, property owner, builder, dealer, organization, or other entity, you represent that you have authority to bind that entity to these Terms. In that case, “you” and “your” refer to both you individually and the entity you represent.
Some portions of our website may allow you to create an account, submit contact information, request a quote, download installation resources, join a mailing list, apply to become a dealer, apply to become a preferred contractor, or purchase products.
You agree to provide accurate, current, and complete information when using these features. You are responsible for maintaining the confidentiality of any account credentials and for all activity under your account.
You agree to notify us promptly if you believe your account, payment information, or communications with Maisy Railing have been accessed without authorization.
By submitting your contact information, you consent to receive transactional and service-related communications from us, including quote responses, order updates, installation support, billing notices, account notices, shipping updates, and other communications related to your request or purchase. You may also receive marketing communications if you subscribe or otherwise consent, and you may opt out of marketing emails by following the unsubscribe instructions in those communications.
Your use of our website is also subject to our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, store, and disclose information.
If you submit information through our website, including your name, email address, phone number, property details, project details, measurements, photos, plans, or other information, you agree that we may use that information to respond to your request, prepare quotes, provide product recommendations, process orders, provide support, improve our services, and operate our business.
Maisy Railing provides railing products, components, kits, resources, and related support for residential and commercial projects. Products may include cable railing systems, framed glass railing systems, frameless glass railing systems, posts, hardware, accessories, and related materials.
Product availability, pricing, specifications, colors, finishes, dimensions, hardware, lead times, and shipping options may change without notice.
Any quote we provide is based on the information available to us at the time. Quotes may change if project measurements, site conditions, product selections, shipping costs, taxes, installation requirements, or other relevant details change.
Unless expressly stated in writing, a quote does not guarantee product availability, final pricing, shipping cost, delivery date, code approval, permit approval, or installation suitability.
Railing projects may involve building codes, safety standards, permitting requirements, structural requirements, engineering requirements, glass requirements, load requirements, stair angles, post placement, mounting conditions, waterproofing concerns, and other site-specific factors.
You are responsible for confirming that all products, layouts, installation methods, and finished railing systems comply with applicable building codes, local ordinances, permit requirements, HOA rules, engineering requirements, and site-specific safety requirements.
Any product guidance, installation guide, resource, diagram, quote assistance, measurement recommendation, stair-angle assistance, post-spacing recommendation, or customer support provided by Maisy Railing is provided for general informational purposes only and does not replace the advice of a licensed contractor, engineer, architect, building official, or other qualified professional.
You are responsible for verifying all measurements, field conditions, mounting surfaces, structural support, fastener suitability, substrate condition, drainage concerns, waterproofing concerns, and final installation requirements before ordering or installing products.
Maisy Railing is not responsible for errors caused by inaccurate measurements, incomplete project information, improper installation, unsuitable mounting surfaces, failure to follow instructions, modification of products, local code issues, permit issues, or installation by unqualified persons.
When you place an order or approve a quote, you agree to pay all applicable product charges, shipping charges, taxes, handling charges, customization charges, and any other charges disclosed at checkout, on the invoice, or in the applicable quote.
By providing a payment method, you represent that you are authorized to use that payment method and authorize us or our third-party payment processor to charge the payment method for the amount due.
Orders may be subject to acceptance by Maisy Railing. We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, product unavailability, pricing errors, inaccurate product information, shipping limitations, or other business reasons.
If a payment is declined, reversed, disputed, or otherwise not completed, we may suspend or cancel the order until payment is resolved.
We try to display accurate product information, pricing, promotions, discounts, specifications, availability, and images. However, errors may occur.
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted. We may cancel or refuse orders affected by pricing errors, product description errors, shipping errors, promotion errors, or availability errors.
Promotions, discounts, coupons, rebates, or limited-time offers may be modified, suspended, or discontinued at any time unless prohibited by law. Promotional offers may be subject to additional terms, expiration dates, product exclusions, minimum purchase requirements, geographic limitations, or other restrictions.
Shipping options, delivery estimates, pickup options, freight requirements, and related charges may vary based on product type, order size, destination, carrier availability, and other factors.
Delivery dates and shipping timelines are estimates only unless expressly guaranteed in writing. Maisy Railing is not responsible for delays caused by carriers, weather, customs, supply chain issues, incorrect addresses, access restrictions, failed delivery attempts, or events outside our reasonable control.
Risk of loss may pass to you when products are delivered to the carrier, delivered to the shipping address, picked up by you, or otherwise transferred according to the applicable order terms.
You are responsible for inspecting products upon delivery or pickup. If products arrive damaged, missing, or incorrect, you must notify us promptly and provide reasonable documentation, including photos, order details, packaging photos, and delivery information where applicable.
Returns, exchanges, cancellations, and refunds are subject to Maisy Railing’s applicable return policy, quote terms, invoice terms, warranty terms, or other written policy in effect at the time of purchase.
Certain products may be non-returnable or subject to restocking fees, including custom products, special-order products, opened products, used products, installed products, damaged products, altered products, clearance products, or products missing original packaging or components.
Order cancellations may not be available once products have shipped, been prepared for shipment, been customized, been special ordered, or entered production.
Refunds, if approved, may be issued to the original payment method and may exclude shipping charges, handling charges, payment processing fees, return freight, installation costs, labor costs, permit costs, or other non-product costs unless otherwise required by law.
Products may be covered by a separate written warranty. Any applicable warranty will be governed by the warranty terms provided with the product, posted on our website, included in the applicable documentation, or otherwise issued by Maisy Railing in writing.
Unless expressly stated in a written warranty, warranties may not cover damage or failure caused by improper installation, misuse, abuse, accidents, structural movement, unsuitable substrates, improper fasteners, failure to maintain products, corrosion from environmental exposure beyond product specifications, unauthorized modifications, glass breakage, normal wear and tear, acts of nature, or failure to follow installation or maintenance instructions.
To submit a warranty claim, you may be required to provide proof of purchase, photos, installation details, maintenance details, project information, and other documentation reasonably requested by Maisy Railing.
You may submit content to us, including project descriptions, measurements, photos, videos, plans, drawings, reviews, testimonials, comments, questions, feedback, and other materials (“User Content”).
You represent that you have all rights necessary to submit the User Content and that your User Content does not violate any law, contract, privacy right, intellectual property right, or third-party right.
By submitting User Content, you grant Maisy Railing a non-exclusive, worldwide, royalty-free license to use, reproduce, display, store, modify, and distribute the User Content as reasonably necessary to provide services, respond to requests, prepare quotes, process orders, provide support, improve our products and services, and operate our business.
If you submit reviews, testimonials, project photos, or similar materials, you grant Maisy Railing permission to use those materials for marketing purposes unless you expressly state otherwise in writing.
You should not submit confidential, proprietary, or sensitive information unless it is necessary for your project and you are authorized to share it.
You agree not to:
We may suspend or restrict access to our website or services if we believe these Terms have been violated.
The website, product images, graphics, logos, trademarks, service marks, trade names, text, videos, installation guides, diagrams, product descriptions, downloads, page designs, and other content provided by Maisy Railing are owned by or licensed to Maisy Railing and are protected by intellectual property laws.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website and content for personal, homeowner, contractor, dealer, or business evaluation purposes related to Maisy Railing products and services.
You may not copy, reproduce, distribute, sell, resell, modify, publicly display, publicly perform, scrape, frame, mirror, or exploit any part of our website, content, product materials, or branding without our prior written permission, except as expressly allowed by law or these Terms.
All rights not expressly granted are reserved by Maisy Railing.
Our website may reference or link to third-party websites, retailers, platforms, contractors, dealers, shipping carriers, payment processors, social media platforms, manufacturers, or other third parties.
We do not control third-party websites or services and are not responsible for their content, policies, practices, pricing, availability, warranties, representations, or performance.
If you purchase Maisy Railing products through a third-party retailer, marketplace, dealer, contractor, or distributor, your purchase may also be subject to that third party’s terms, policies, return rules, shipping rules, and customer service processes.
Preferred contractor, dealer, or installer references, if any, are provided for convenience. Unless expressly stated in writing, Maisy Railing does not control and is not responsible for the work, licensing, insurance, pricing, scheduling, representations, omissions, or performance of independent contractors, dealers, installers, or other third parties.
If you submit comments, suggestions, ideas, improvements, product requests, design suggestions, or other feedback to Maisy Railing, you agree that we may use that feedback without restriction, compensation, attribution, or obligation to you.
Feedback is not confidential unless we expressly agree otherwise in writing.
If you believe content on our website infringes your copyright, you may contact us at info@maisyrailing.com.
Please include:
We may remove or disable access to allegedly infringing material and may terminate repeat infringers where appropriate.
Our website, content, product information, installation resources, quote assistance, and services are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Maisy Railing disclaims all warranties not expressly stated in a written product warranty, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, availability, and error-free operation.
We do not warrant that:
You are responsible for evaluating whether products and installation methods are appropriate for your project.
To the fullest extent permitted by law, Maisy Railing and its owners, officers, employees, contractors, representatives, suppliers, licensors, and affiliates will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, loss of use, project delays, installation delays, replacement labor, removal costs, reinstallation costs, permit issues, inspection failures, property damage, or business interruption, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by law, our total liability for any claim arising out of or relating to these Terms, our website, our services, or products purchased from us will not exceed the amount you paid to Maisy Railing for the product or service giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Maisy Railing and its owners, officers, employees, contractors, representatives, suppliers, licensors, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
We reserve the right to control the defense and settlement of any claim subject to indemnification, and you agree to cooperate with us.
Please read this section carefully. It affects how disputes may be resolved.
Before filing a claim, you agree to first contact Maisy Railing at info@maisyrailing.com and attempt to resolve the dispute informally. Your notice should include your name, contact information, order information if applicable, a description of the dispute, and the relief you are requesting.
If the dispute cannot be resolved informally, either party may pursue available remedies according to the governing law and venue provisions below, unless a separate written agreement between you and Maisy Railing provides otherwise.
Optional Arbitration Clause — Attorney Review Recommended:
[If Maisy Railing wants arbitration, insert a state-specific arbitration provision here after review by counsel.
Arbitration clauses, class action waivers, venue terms, and consumer rights rules vary by jurisdiction and should
not be copied from another company’s terms.]
These Terms and any dispute arising out of or relating to these Terms, our website, our services, or products purchased from Maisy Railing will be governed by the laws of the State of [Washington / Idaho / Insert Applicable State], without regard to conflict-of-law principles.
Unless otherwise required by law or agreed in writing, any dispute that is not subject to small claims court or another required forum will be brought in the state or federal courts located in [Insert County and State], and you consent to the personal jurisdiction and venue of those courts.
We may update these Terms from time to time. If we make changes, we will post the updated Terms on our website and update the “Last Updated” date.
Your continued use of our website or services after updated Terms are posted means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using our website and services.
We may suspend, restrict, or terminate your access to our website or services at any time if we believe you have violated these Terms, misused our website, submitted fraudulent information, infringed our rights, created risk for Maisy Railing or others, or acted unlawfully.
We are not responsible for any loss or harm related to your inability to access or use our website or services.
Maisy Railing will not be liable for delays or failures caused by events outside our reasonable control, including natural disasters, severe weather, labor shortages, carrier delays, supply chain disruptions, material shortages, power outages, cyberattacks, government actions, war, terrorism, civil unrest, pandemics, equipment failures, or other events beyond our reasonable control.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed from these Terms. The remaining provisions will remain in full force and effect.
Our failure to enforce any provision of these Terms will not be considered a waiver of our right to enforce that provision or any other provision in the future.
You may not assign or transfer these Terms or your rights or obligations under these Terms without our prior written consent.
Maisy Railing may assign or transfer these Terms in connection with a merger, acquisition, sale of assets, reorganization, change of control, or by operation of law.
These Terms, together with any applicable privacy policy, warranty terms, return policy, shipping policy, quote, invoice, order terms, signed agreement, or other policy incorporated by reference, constitute the entire agreement between you and Maisy Railing regarding your use of our website and services.
Any additional or conflicting terms submitted by you in a purchase order, quote request, email, invoice note, or other document are rejected unless expressly accepted by Maisy Railing in a signed written agreement.
For questions about these Terms, contact:
Maisy Railing
Email: info@maisyrailing.com
Phone: (509) 992-2312
Website: maisyrailing.com
Locations:
3220 118th Ave SE, Ste 105, Bellevue, WA 98005
3390 W. Hayden Ave., Hayden, ID 83835